owned Fenix 6X Sapphire since late 2019. In late 2021 it stopped working randomly – the watch has never been abused or even exposed to water – I called up and Garmin was super helpful and shipped me a replacement (they said there was some sort of “known issue”) within three days. That watch was working fine until a week ago when it did the exact same thing. Died completely. Before anyone says “try this and that”, I’ve done it all. I’ve tried to soft and hard reset the device, checked the charging pins for the correct voltage etc. So I finally called Garmin support today and was told it needed to be updated (despite the watch updating wirelessly on an ongoing basis it doesn’t do every update via wireless) Maybe the software should alert users to that especially since many don’t even own traditional computers any longer. I played along knowing that was just a red herring and as expected the unit would not power on when connected to my computer. Support wants me to pay $160 to swap it for a “refurbished” watch, also with no warranty. I pressed the issue on principle because a $700 watch shouldn’t be disposable. I liked the watch so much I purchased two in 2019 and have one still sealed in the box (that probably won’t work either now). So I will be selling the new watch and never purchasing any Garmin devices again. If I hadn’t received this bottom-notch customer service I was ready to spend $900 on a Fenix 7. Save me some money I suppose I had a pair of air pods that were three years old and had a problem, Apple sent me a new pair overnight, I own a rifle that had an issue after ten years and Sig Sauer took it back and rebult it for free. This is what quality support and customer service look like and Garmin should take note because this is what quality companies are doing. These things have been goofy/clunky from the start – the software was super buggy at first etc but I stuck with them because THEY WEREN’T APPLE then when they repaired this watch the first time I was impressed so I stayed. Now I will tell everyone I know how absurd they are as a company and to never purchase any product with the Garmin name on it. I guess I’ll wear my five-year-
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